|Field Services Specialist
Primary responsibilities of this role may include:
Receives work from and responds to service center tickets, walk-in or internal help requests.
Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches.
Complies with standard operating procedures and checklists in delivering quality solutions and service.
Communicates with internal/external contacts on matters requiring some explanation.
Manages expectations of the customer and provides quality customer service at all times.
Documents all work, including research and resolution related to service requests, in call tracking system
Travels to other firm offices as necessary
Actively participates in training and personal career development.
May participate on/be assigned to local or cluster project teams
As role requires, may perform asset management, network support, connectivity, telecom, project management, local & cluster related work, procurement.
Other duties as assigned
Unique Aspects/Specialized Knowledge or Skills:
Experience in a professional/corporate environment or college graduate.
Experience in PC support, remote communications,local area networking, PDA's. Windows NT, 2000, XP Professional operating systems, software installation and configuration
Experience with Windows NT server operating systems and applications.
Experience with Lotus Notes, MS Office 2000, and XP Professional
Certifications such as A+, Network+, MCSE are helpful but not necessary.
Dress Codes: Business Casual
Crossroads Employment Services, LLC
Director of Recruiting
Please contact me with any questions, email is best!