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Field Services Support Specialist

Location: McLean, Virginia
Job # 1605092
Date Posted: 09-15-2012
Field Services Specialist 

Primary responsibilities of this role may include: 

Receives work from and responds to service center tickets, walk-in or internal help requests. 

Successfully troubleshoots and resolves or escalates problems in a timely manner while following consistent, standard approaches. 

Complies with standard operating procedures and checklists in delivering quality solutions and service. 

Communicates with internal/external contacts on matters requiring some explanation. 

Manages expectations of the customer and provides quality customer service at all times. 

Documents all work, including research and resolution related to service requests, in call tracking system 

Travels to other firm offices as necessary 

Actively participates in training and personal career development. 

May participate on/be assigned to local or cluster project teams 

As role requires, may perform asset management, network support, connectivity, telecom, project management, local & cluster related work, procurement. 

Other duties as assigned 

Unique Aspects/Specialized Knowledge or Skills: 

Experience in a professional/corporate environment or college graduate. 

Experience in PC support, remote communications,local area networking, PDA's. Windows NT, 2000, XP Professional operating systems, software installation and configuration 

Experience with Windows NT server operating systems and applications. 

Experience with Lotus Notes, MS Office 2000, and XP Professional 

Certifications such as A+, Network+, MCSE are helpful but not necessary. 

Dress Codes: Business Casual

Jaineen Brown
Crossroads Employment Services, LLC
Director of Recruiting

Please contact me with any questions, email is best!


(202) 642-9652

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