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IT Help Desk - Entry Level

Location: Mayfield Heights, OH
Job # 1805183
Date Posted: 01-04-2013

KNOWLEDGE, SKILLS AND EXPERIENCE:

-Associate's or Bachelor's Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is required.

-A minimum overall GPA of 3.0 is required.

-Related work experience in a technical field, which could include assisting end users with hardware and software related problems is a bonus.



REQUIRED SKILLS:

-Must possess strong interpersonal and communication skills with the ability to interact effectively with others, and maintain composure in stressful situations. Overall, strong customer service skills in a technical environment.

-The ability to translate technical terms into layman's terms.

-Demonstrated problem solving abilities.

-Good customer service skills.

-Must have a general understanding of information systems with the ability to apply knowledge, as well as recognize research and resolve basic IT related problems.



ENVIRONMENT:

-The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-Typical office environment requiring the ability to sit for long periods of time while working on a computer and talking on the phone.

-The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.

-Limited local travel may be required.



DELIVERABLES:

-Ability to interact effectively with others, and maintain composure in stressful situations.

-Demonstrated problem solving abilities.

-Good customer service skills.

-The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.

-Supports end users with IT related problems and issues.

-Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.

-Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems.

-Prepares and maintains the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.Experis is an Equal Opportunity Employer (EOE/AA)

Jaineen Brown
Crossroads Employment Services, LLC
Director of Recruiting

Please contact me with any questions, email is best!

Email:
jaineen@crossroadsemployment.com

Phone:
(w) 301-442-9652

 
 
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