The collaborative services product manager is directly responsible for leading the University’s efforts in the Collaborative space – including, but not limited to social media, email, calendar and file sharing services. The successful candidate will have a broad knowledge of cloud based collaborative service offerings and in depth knowledge of requirements development. Additionally, they will be able to directly engage internal and external communities to gather information and build compelling business cases for new and exciting offerings.
The product manager works directly with technical staff to translate user requirements into service descriptions. They are also responsible for identifying test scenarios and carrying through those tests (with other team members) when service-impacting changes are made to the product offering. The product manager engages technical writers and training staff to ensure that documentation and instruction are available in a variety of formats to assist university faculty, staff, and students in adapting to changes.
Responsibilities of this position include:
Working with technical staff to set the direction for implementing product technologies
Testing new products and product upgrades prior to deployment
Working with vendors to obtain support and monitor product release maps
Assessing the university’s technology needs and developing products to meet those needs
Promoting the use of technology at Georgetown
Developing training and documentation for technical staff and the campus in general
Working with department business services to develop funding models for products
Minimum Requirements and Technical Qualifications or Specialized Certification:
3+ years work experience in enterprise product development and executive communication or Masters Degree in related area
Demonstrated ability to develop technical product roadmaps
Demonstrated initiative researching and developing innovations in technology product space
Business case development, cost analysis
Multi-functional team leadership
Executive level communication and business case presentation skills
Advanced critical thinking and enthusiasm around the Collaborative space
In addition to the challenge, what's in it for you?
Competitive Base Salary
403(b) plan with excellent employer match
Tuition assistance plan for employees and children
Outstanding professional development opportunities
Excellent dental and healthcare plans for employees and their families
Crossroads Employment Services, LLC
Director of Recruiting
Please contact me with any questions, email is best!