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Virtual Desktop Infrastructure Expert

Location: Owings Mills, MD
Job # 2616385
Date Posted: 07-10-2013
  • Support the current operating system and the SSA-developed desktop image on the Microsoft Windows workstations, laptops and tablets.
  • Support the new Virtual Desktop Infrastructure (VDI) and the associ- ed desktop images.
  • Provide third-level support to problem records opened in Change, Asset and Problem Reporting System (CAPRS) by end-users and representatives.
  • Participate in problem management reporting, resolution and documentation in CAPRS for the desktop environment.
  • Manage the queue of problem tickets assigned via the CAPRS.
  • Contractor will use the CAPRS daily to document steps taken to resolve a problem in the CAPRS record.
  • Perform technical review of application and configuration changes via the DIET Change Control Board (CCB) process as assigned.
  • As assigned, document configuration or procedural changes resulting from troubleshooting and problem resolution performed for inclusion in the desktop image via the CCB process.
  • As assigned, document and test required application and configuration changes for the desktop image as assigned via the DIET CCB process.

Basic Qualifications:
Minimum knowledge, skills, abilities.
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:


  • Experience supporting the Windows desktop operating system
  • Experience supporting virtual desktops.
  • Must have 5 years experience with (tool, software, etc)
  • Must be a good technical writer.
  • Experience with business process analysis.
  • Experience with requirements analysis and systems analysis
  • Must have a good current working knowledge of Change Management systems.
  • Must be outgoing and comfortable with working with a large group of customer contacts.
  • Must be a self starter and take responsibility for completing assignments on time.
  • Must be proficient in MS Word, MS Project, MS Power Point, and MS Visio a desired

Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:


  • Experience with VMware View 5
  • Prior SSA experience

Preferred Certifications:
Candidates with these certifications will be given preferential consideration:


  • CSE Microsoft Certified Systems Engineer
  • MCP Microsoft Certified Professional
  • VMware Certified Professional
  • LANDesk Administrator
  • LANDesk Engineer
Jaineen Brown
Crossroads Employment Services, LLC
Director of Recruiting

Please contact me with any questions, email is best!


(202) 642-9652

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